The HR Operating Model

It's time HR people! It's time for us to be brave and to boldly and finally step into the next generation of HR that the world of work is eagerly looking on at us for. This book hands us this beautifully on a plate giving us the key ingredients of an operating model of spirit and flow, human centredness and engineering and readies us to supercharge the human and digital age in the workplace. I was propelled with spark and inspiration throughout and cannot wait to get started. This is a must read for anyone in HR who knows that in our world, our operating model, that it is time, HR 3.0 is finally here.

This book is all you need to know about operating models and the ultimate solution, HR 3.0.
Perry Timms is exactly the people scientist, future thinker, HR trend setter and legendary thought leader that this book needed and he has delivered with a unique masterpiece that will stand the test of time for many years to come.

I see this book as a catalyst for progression with the introduction of a modernized HR operating model.


HR 3.0, rooted in people science, with a human-centred approach, encourages the concept of Futures Thinking. Perry takes us on a journey through the history of the workplace and HR's role in how our work environments have evolved, through to the present day and beyond, while exploring the HR operating models that have arrived in the last couple of decades.


HR 3.0 is here to help us reimagine and reengineer HR by putting in place an optimized operating model that guides businesses successfully into the future. Introducing new roles such as the HR Product Manager, taking its inspiration from Agile working principles and putting a spotlight on evidence-based practice by taking us from basic HR metrics to predictive people analytics.


This book is a call to action; it is time for us to think differently. Whether you are someone who is currently operating in a more traditional HR space or already a progressive people professional who is ambitiously carving out new ways of working, you will glean all the inspiration you need, through Perry's work along with a plethora of recommended books and resources to delve deeper into the science.

Perry reframes the HR function as a designer of systems that generate energy - the fuel for people, performance, and progress. This book helped me see that energy is always a system's outcome, and that HR 3.0 shows us how to design for the kind of energy that sustains people and drives value.

So many talk about changing the system-Perry Timms has actually built something that can. In a world of continuous disruption, The HR Operating Model offers more than a blueprint; it's an anchor. It supports organizations as they undertake transformation and organizational design, offering a people function that truly aligns with business outcomes and stakeholder value. For anyone serious about building a world-class people function that delivers competitive advantage, this book is essential reading.