Rethinking Operating Models

Designing People and Technology Powered Organizations

Design an operating model that will meet your business challenges today and in the future.
EAN: 9781398617964
Edition: 1
Published:
Format: 234x156
256 pages

About the book

Despite the economic expansion driven by technological advances and AI, businesses today are facing mounting challenges.

Providing practical frameworks and tools to design organizations that meet ambitious growth, profitability and sustainability goals, Rethinking Operating Models is a must-read for senior business leaders and organization design and development professionals who are looking to adapt their operating model to meet the most persistent and pressing business questions. It allows practitioners to design models that will fuel growth and innovation, can transform through the changing pace of data and technology developments and achieve agility at scale. This book also provides essential coverage of how to execute mergers, acquisitions and divestments, how to manage complexity and cost as well as how to embed responsibility and sustainability into the organization.

Written by a team of experts and supported by proven methodologies and real-world examples, this book provides readers with the ability to tailor solutions to their own unique contexts.

About the authors

Kent McMillan is an organization designer based in London, United Kingdom. He is a consultant, innovator and educator who has held global practice leadership roles at Accenture and holds two US patents in organization analytics and design.

Greg Kesler is an organization designer based in Connecticut, United States. He was formerly the lead of Accenture's Operating Model & Organization Design practice and is the co-author of Networked, Scaled, and Agile, also published by Kogan Page.

Amy Kates is an organization designer based in New York, United States. She was formerly a senior leader in Accenture's Operating Model & Organization Design practice. She is the co-author of Networked, Scaled, and Agile, also published by Kogan Page.


The book provides a practical set of frameworks and techniques to work through common challenges many executives face, brought to life with examples from many real-life projects, organizations and industries. With an eye on the future in this period of significant organizational change, it's a very helpful addition to the toolbox.

Ben Gaunt, SVP Group Transformation, BP