- Provides a multidisciplinary approach to the tourism, hospitality and events industry for undergraduate students, highlighting key operations such as hotel and lodging management, food service and transport
- In-text features include learning outcomes, chapter summaries, scenario-based learning exercises and reflective questions
- Includes global real-world examples and professional insights from Hilton, Marriott, Sodexo and UN Tourism
- Online resources: PowerPoint lecturer slides, multiple choice questions, additional reflective questions and real-world examples, videos and blog posts
Introduction to Hospitality and Tourism Management
A Contemporary Approach
Learn the essentials of hospitality and tourism operations, and develop the practical and interpersonal skills needed for working in the industry, with this undergraduate textbook.
Key features at a glance
EAN: 9781398622258
Edition: 1
Published:
Format: 240x170
440 pages
About the book
Combining critical theory with real-world insights, this introductory-level textbook provides a modern, inclusive approach to the hospitality and tourism industry.
As the industry rapidly evolves with significant shifts in demographics, technology and global interconnectedness, Introduction to Hospitality and Tourism prepares undergraduate Tourism and Hospitality students to navigate these changes in their future careers by providing a solid foundation in core principles while highlighting the importance of embracing innovation.
This textbook offers a practical overview of the key facets of the hospitality, tourism and events industry, with:
- Food and beverage, lodging, tourism, events, entertainment and recreation, wellness and health, and managed services
- Service excellence, marketing, human resources, finance, risk management, operations, and infrastructure
- Real-world examples and insights spanning global brands and niche sectors-from Walt Disney World, Marriott, and Compass Group to NetJets, Cleveland Clinic, and Red Rocks Amphitheatre
Introduction to Hospitality and Tourism includes in-text learning features such as scenario-based exercises and reflective questions to help students apply hospitality and tourism industry theory to practice. Online resources include PowerPoint lecturer slides, blog posts and videos featuring practitioners, and additional exercises and reflective questions.
About the authors
Annemarie M. Turpin is a Clinical Assistant Professor and Director of the Hospitality Management Advisory Board at The Ohio State University, USA. With over three decades of industry experience, she has held leadership roles with Marriott and Starwood Hotels & Resorts, including in general management, hotel operations, training and development. She has been recognized as General Manager of the Year by the Ohio Hotel and Lodging Association and Fairfield Inn by Marriott.
A truly enriching read-this comprehensive account of hospitality management offers not only pedagogical precision but also a profound and timely exploration of the industry as a fundamental human necessity. It beautifully captures the essence of global interaction and the human quest to embrace diversity.
Structured, clear, and deeply caring, the narrative engages all the senses, presenting hospitality management as both a professional discipline and a deeply human, enduring adventure. This work is bound to become an international classic for future generations of hospitality management students-a sustainable, touching journey that will be remembered.
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