- Offers a comprehensive guide to all types of communication at work, including useful tips, checklists and exercises for a direct impact on career development
- Is part of the bestselling Creating Success series, which has sold over 1.5 million copies and contains practical advice on essential and value-adding work skills to help you develop your career
- New to this edition: a section focused on meetings, both in-person and remote and new content on communicating across silos, sectors and generations