- Features example scripts so you're never stuck for what to say, as well as quick fire escapes and negotiation tools, ensuring you keep your cool at home and at work
- Is written by the highly respected speaker and broadcaster Roy Lilley and has sold over 50,000 copies over the past editions
- Is part of the bestselling Creating Success series, which has sold over 1.5 million copies and contains practical advice on essential and value-adding work skills to help you develop your career
- New to this edition: new case studies, content on dealing with difficult people when remote working and a new section on different types of difficult people
How to Deal with Difficult People
Fast, Effective Strategies for Handling Problem People
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Key features at a glance
EAN: 9781398621602
Edition: 6
Published:
Format: 216x138
168 pages
About the book
Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.
From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.
Dealing with Difficult People shows you how to manage bullies, manipulators and complainers with practical techniques and real-life examples. Updated for today's workplaces, this sixth edition by Roy Lilley helps you defuse tension, stay professional and get the best out of even the toughest personalities.
About the authors
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.
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