- Explains how to assess different employee needs and identify which experiences may impact these needs
- Includes specific guidance for senior-career professionals on how to deal with employee trauma such as prejudice, racism, bullying, burn out, impostor syndrome and grief
- Provides practical tips, tools, advice, examples and activities to work through in the workplace
- New to this edition: New chapter on AI in coaching and DEIB, and updated best practice in the workplace through more global real-world examples.