- An undergraduate textbook that provides students with a complete toolkit for data-driven marketing success, from understanding customer needs and crafting value propositions to executing campaigns and measuring results
- Shows how to create detailed customer personas, segment audiences effectively and tailor messaging to meet specific needs with step-by-step guidance
- Introduces students to the latest trends and tools in digital marketing, including the use of AI and machine learning for personalization, the rise of customer experience (CX) as a key differentiator and the growing importance of omnichannel strategies
- Includes pedagogical features such as best practice tips, practical exercises, reflective questions and real-world examples from Pepsi, HubSpot, Whole Foods and Pegasystems
- Online Resources: Lecturer slides


